Q. How is my order dealt with?

A. Once you have placed your order on our web site you will receive a confirmation e-mail. We will then  prepare  your order for Collection or Delivery on your chosen date. 

If you have completed an Order - but wish to add to it - then simply make a new order stating your  Original Order number in the Delivery or Collection instruction box

We will make any applicable Charge adjustments for you - and again - will confirm by Email

Q. How is my order prepared?

A. Your order will be freshly prepared, correctly packed and placed in specially insulated cartons for Nationwide Delivery. These contain state-of-the-art ice gel packs, which keep your order chilled for up to two days.

London Local Deliveries are delivered in Carrier Bags - unless otherwise requested

Q. How is my order Delivered?

A. All Local Deliveries are delivered by our own refrigerated vans. Nationwide Deliveries are made by our Couriers - and all packages must be signed for, so it becomes your responsibility to ensure that someone is at the address to accept delivery.

Q. When I receive my order how long will it keep?

A. Each Nationwide order is packed and placed in specially insulated cartons for Nationwide Delivery. These contain state-of-the-art ice gel packs, which keep your order at the correct temperature for at least 48 hours.

Local Delivery Orders delivered in Carrier Bags should - on receipt - be stored in a fridge at 1ºc and cooked within 2 days of receipt

If freezing - do so on the day of receipt

Q. How best to store Meat

A. We always want to make sure that you get the best from your meat, whether freezing or storing within the fridge.

Follow our handy tips guide to be certain you’re storing your meat correctly and safely before it’s cooked.

All of your meat should be delivered with individual use-by dates on the packaging, but no matter what cut be sure to always follow these base tips:

Unless vacuum-packed, when you get your meat home take it out of the bag and wrapping. If left inside the meat will sweat, meaning that bacteria growth is much easier.

If your products are vacuum-packed then leave them within the packaging in the same place.

Not only does this help the air ventilate around the raw meat, but you’ll find that the bottom of the fridge is the coldest place. If you’re running out of space, a Tupperware container with the lid on is the next best thing.

Keep meat, particularly Chicken, away from any other food. It’s best to give yourself a whole shelf in the fridge just to store raw meat.

Don’t overfill your fridge, as this can lead to inconsistent temperatures.

If you’re going to freeze the meat, do it on the day of purchase. If your cuts are vacuum packed, do not open them - this is an ideal condition for freezing.

If the meat is in butcher’s paper, remove all packaging, pat the meat dry and place each cut separately within a bag or sealed plastic container with as little air as possible. Use within 3 months

To defrost, remove smaller Cuts from the freezer 24 hours before use - and larger Cuts over 1.5kg - 48 hours before use, placing in the coldest part of your kitchen 1-2 hours before use.

USE-BY-DATES

As we vacuum pack many of our products, you will have 7 days from the packing date within which to use the meat. All vacuum packed products are issued with a use-by date. Unless stated otherwise, the use-by-dates for paper wrapped products are as follows:

Beef, Lamb, Sausages, Pork Cuts: 4 days
Chicken, Burgers and Mince: 3 days

Q. Is my order suitable for freezing?

A. Yes. Atmospherically sealed packaging is ideal as it is suitable for home freezing and also helps to keep the meat succulent

Q. What if I am not home for delivery?

A. There is an option to provide specific delivery instructions, for example a safe place to leave the goods (possibly a neighbour) should nobody be there to accept delivery. If such information is provided the Courier will be informed accordingly.

Q. Can I choose a specific delivery time?

A. Unfortunately no, our Couriers delivery times are from 8.00 am to 6.00 pm. If you are not at home, the Courier will leave parcel according to the instructions given with your order.

Q. Do you have a minimum order value?

A. No, you can place an order up to any value.

Q. Can I place an order for you to send as a gift to a relative or friend?

A. Yes. When ordering, you can enter the different shipping address on the checkout page when requested. You can also leave your own special message, which we will pass on when making the delivery.

Q. Do you send items abroad?

A. No

Q. How do I make my payment?

A. Payments can be made by credit or debit cards, using our secure online ordering facility.

Q. How do I know that my card details are safe to put on the Internet?

A. A unique benefit of paying with our system is that merchants including ourselves receive payments without ever seeing your financial details.

Q. What do I do if I have any problems?

A. Just call us on 020 7561 1713 and we will be happy to answer any queries or help with any problems